From portfolio strategies to market news - financial market information changes by the minute. Retail financial advisors not only need information and advice to give their clients. They need to be trained to comply with the latest securities regulations and consumer protection rules. So do insurance agents, customer service personnel, and other employees.
Distance Training networks deliver significant operational gains when large-scale employee training is a business imperative. They save money, travel, and productive staff time.
At Keystone Enterprise Services, we have helped leaders in the industry launch and get more out of their networks, by bringing the best in technology and services to the fore.
From managed end-to-end satellite-delivered interactive training networks - to mobile satellite two-way data vehicle systems for insurance processing in disaster areas - we can help.
Keeping Agents Trained to Deliver World Class Insurance Service
A Fortune 500 insurance industry leader has 17,000 agents and 68,000 employees serving more than 78 million auto, fire, life and health policies and more than 1.9 million bank accounts.
How does the firm keep employees around North America properly trained? It uses a dedicated Business TV network purchased from, deployed by, and managed by Keystone Enterprise Services.
The business benefits:
- The network lets the insurer provide integrated distance-training technology for its satellite network and training rooms.
- Trainees in remote locations anywhere across the U.S. can see, hear, and interact with an instructor located over 1,000 miles away at the corporate center via live video, audio and data keypads from a local conference room, and get instant feedback.
- The company saves money, travel expenses, and avoids losing productive staff working time.
- More time for sales and client support directly affects the top and bottom lines.
Another leading insurer also relies on us for a similar satellite network.
Similarly, when a major retail financial services firm with branches scattered across North America needed to roll out an advanced satellite IP network to 10,000 locations so it can more efficiently train its financial advisors, it tapped Keystone Enterprise Services.
"If a trainee's career depends on successful training, then jerky, grainy video, audio-drop-outs and frame-locks are not acceptable. If you were the person requiring training to keep your job certification and paycheck, would you want to rely on poor video and intermittent audio of a webcast?"
Corporate Wide Area-Network Backup: a growing number of nationwide insurance providers have realized the benefits of mobile satellite data vehicles, and services from Keystone Enterprise Services.When a leading national insurer needed a disaster-backup network in case its corporate wide- area-network (WAN) suffers a catastrophe, it contracted with us to host a secondary 2-Way VSAT network hub. In the event that the main satellite facility in the Midwest were in use and failed, a backup network operated by Keystone, in partnership with a leading VSAT service provider in the Intermountain West, automatically restores corporate data connections to major sites via a satellite IP connection.
When Disaster Strikes - Transportable Communications Link to Home Systems: when a hurricane, flood, earthquake, or tornado hits an area - local communications and power can be lost for days, weeks, and even months. Mobile 2-Way satellite vans can be deployed rapidly, within hours, connecting devastated regions with high-speed remote corporate IP access - so insurance claims can be processed, with data and images fed back to corporate data centers - even when local phone circuits are off the air.